Terms and Conditions
These General Conditions are intended to regulate the terms and conditions by which the store Associação Turismo de Cascais, Visitors & Convention Bureau, legal entity with NIF PT506 466 876, with headquarters at Rua Padre Moisés da Silva, Loja 54, Mercado da Vila 2754-529 Cascais, Portugal (hereinafter “ Visit Cascais ”) will be governed.
The Visit Cascais service consists of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented online.
By using Visit Cascais, you imply full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force when you access Visit Cascais .
If you do not accept, in part or in full, any of the conditions stipulated, you should not make purchases at Visit Cascais. If you access Visit Cascais, you are committing and taking responsibility for respecting the conditions set out on this page and in the Privacy Policy.
Visit Cascais reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.
Product and pricing information
Visit Cascais informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page made available. Visit Cascais undertakes to make its products and/or services available clearly and to correct any errors that may occur as quickly as possible.
Visit Cascais presents, in a concise manner, the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Visit Cascais at any time.
Intellectual property
Visit Cascais is a registered online store, and the service provided is the responsibility of the Cascais Tourism Association, Visitors & Convention Bureau.
The content, domain and information present and made available on Visit Cascais are the property of the Associação Turismo de Cascais, Visitors & Convention Bureau or have been granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Visit Cascais .
The customer undertakes to fully respect the conditions and rights referred to, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from Visit Cascais. Visit Cascais cannot be held responsible for any improper use of such products.
Payment methods
Visit Cascais offers the following payment methods:
● ATM
● MB WAY
● Credit card
Once payment has been completed, Visit Cascais will carry out a standard check so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase conditions at Visit Cascais :
Product availability
All products and/or services available at Visit Cascais can be purchased, except in cases of stock shortages or limitations, as well as products made to order, whose availability may vary. Products may become unavailable without prior notice, but in these circumstances, they will be duly identified at Visit Cascais.
If the product is no longer available after the purchase has been completed, Visit Cascais undertakes to contact the customer, by telephone or email, as quickly as possible in order to expedite the process with the customer.
The products and/or services available at Visit Cascais can be shipped to any territory, except for territories in which Visit Cascais does not have a shipping protocol. Information available at the checkout.
Fees and taxes
At Visit Cascais, prices are shown in Euros, with the appropriate VAT and taxes being applied in accordance with current law, which are already included in the price shown.
Order delivery time
At Visit Cascais, delivery times for orders vary depending on the destination, such as:
· Visitors ' opening hours Center ;
· National Shipping: between 1-2 business days*;
· Shipping to Europe: between 4-7 business days*;
· International Shipping: 5-11 business days*.
*adding processing time of 3-5 days.
Visit Cascais is not responsible for any impediment that is not the direct responsibility of Visit Cascais.
Order cancellation
The customer may cancel an order while it is being processed. Please inform Visit Cascais using the following email address: info@visitcascais.com.
If the cancellation request is made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. Visit Cascais is not responsible for possible delays in processing order cancellations.
Visit Cascais reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond Visit Cascais' control.
Return of orders
The customer may return an order placed within 15 days of receipt. Please inform Visit Cascais via the following email address: info@visitcascais.com, with shipping at the customer's expense and the return will be made after confirmation of receipt of the item.
Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the client wishes to terminate the contract, they may do so by email at info@visitcascais.com or by filling in the contact form available at Visit Cascais .
When terminating the contract within the legal period, in addition to returning the product, the customer must return any gifts that accompany the main product. Visit Cascais must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.
Shipping costs associated with the return are the sole responsibility of the customer.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.
Complaints
The customer may submit a complaint regarding any issue, act, information or service provided by Visit Cascais by emailing info@visitcascais.com or through the electronic complaints book available at the link: www.livroreclamacoes.pt.
Disclaimer
When creating and using an account on Visit Cascais, the customer is responsible for maintaining the account, confidentiality and for all activity arising from their account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Visit Cascais is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
Visit Cascais is not responsible for any possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.
Processing of Personal Data
Please review the Privacy and Cookie Policy.
Applicable Law – Jurisdiction
This contract is subject to Portuguese law and legislation in force.
Last update: 08/30/2024.
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